Refund Terms - QALTHORENIUS

Thank you for shopping at QALTHORENIUS. If you are not entirely satisfied with your purchase, we're here to help. Please review our refund terms outlined below.

Refund Eligibility

To be eligible for a refund, the following conditions must be met:

The item must be unused and in the same condition that you received it.
It must be in the original packaging.
A receipt or proof of purchase is required.

Non-Refundable Items

Certain types of items cannot be refunded, such as:

Gift cards
Downloadable software products
Some health and personal care items

Refund Process

Step 1: Contact us at [email protected] within 30 days of your purchase to initiate a refund. Please provide your order number and reason for the refund request.

  Step 2: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

  Step 3: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Contact Us

If you have any questions about our Refund Terms, please contact us at [email protected].